Load up your SunSka$h !
Let’s get ready for the 26th edition on August 4,5,6, 2023. You can load your SunSka$h account now.
You’ll find the FAQ below.
What happens to my money after the event?
It is possible to recover the money remaining on your chip after the event if the balance is greater than 0.5€. To do this, log in to your account and check that your balance is correct. You can then request a refund and enter the credit card to which the money will be credited.
If your balance does not appear, check that your chip is linked to your account: the 6-letter identifier must be shown next to your e-mail address.
If you haven’t created an account yet, you can do so using the 6-letter identifier on the back of your bracelet. Please note: do not use the barcode on your ticket to create your account, as this is not linked to the wristband you received at the “SunSka$h” ticket office.
Refund requests will be possible from August 7 to 22, 2023.
How do I get my microchip bracelet back?
- If you have pre-loaded your SunSka$h account, it will be given to you at the event entrance when you check your ticket.
If you have not pre-loaded your SunSka$h account, go to a “SunSka$h counter”. You can then create an account using the number on the chip in your wristband, and fund it with cash or credit card.
Why create a SUNSKA$H account?
With your SUNSKA$H account, you can :
- top up before and during the festival via the SunSka website > SunSka$h page.
- register your credit card for faster recharging
- check your account balance and transaction history
- block your wristband and obtain a new one in the event of loss or theft
- obtain a refund of your account balance at the end of the festival or leave your change, 40% of which will be donated by SunSka to the Watt For Change Foundation. In this way, you’ll be helping to finance the solar pumping project in Burkina Faso.
Please note that creating an online account is optional and can be done at any time.
Can I use this chip throughout the event?
Your bracelet with chip will be the only means of payment accepted on the entire site.
How do I recharge my account?
- Before the festival, you can top up your chip online by creating an account on the SunSkash website.
- During the event, you can top up your chip at the “SunSka$h counters” on site.
- You can recharge your account as many times as you like, before and during the event.
What happens if my bracelet and chip are stolen or lost?
If you have created an account on the website, you can block your chip by visiting a “SunSka$h counter”.
To block your chip, we strongly advise you to create an account:
You can create an account: > Either before you go to the event, by entering your ticket number: you’ll get your braclet with the credited chip at the festival entrance during the access control.
> Or after loading your bracelet with the chip at a “SunSka$h” ticket counter, by entering the chip number.
This identification operation is necessary to block your chip. If you have not created an account and associated your chip, blocking will be impossible.
Do I have to create an account?
No, you can recharge your chip directly at the “SunSka$h” machines. Your chip then remains completely anonymous. Please note: in this case, your chip cannot be blocked in the event of loss or theft. That’s why we strongly advise you to create an account to block the money in case of loss.
Is it possible to use a chip from another event?
No, it is impossible to use a chip other than the one supplied during the event.
Do I have to pay for the chip?
Yes, the activation fee for your chip is €1.
How can I find out my chip balance?
If you have created an account, you can check your balance on the event website. You can also request your balance at a “SunSka$h” counter.
Can I access a summary of my transactions?
Yes, you can access your transaction summary via your account on the event website.
How do I look after my microchip?
It’s an electronic chip in which your money is stored. Take good care of it to avoid any inconvenience! Avoid exposure to heat or flame, and don’t try to pierce it: this will immediately render it inoperative.